> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wikio.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing and plans

> Understand Wikio billing, available plans, and how charges are calculated for members and workspaces.

## Overview

We offer a 2-week free trial and several paid tiers to match the needs of different organizations.

For current pricing and a feature comparison, see the [**Pricing page**](https://wikio.ai/pricing).

## How our plans and billing work

### Plans

Plans define which features and workflows are available in your workspace.\
Check the **Pricing page** for the most up-to-date information.

### Billing

Billing applies at the **workspace level**. The organization that owns the workspace receives the invoice and must pay for active members.

* Charges are based on the number of unsuspended users (admins, members, and guests with access).
* You can choose between **monthly** and **yearly** billing.
* Your account is charged monthly for the number of users in your workspace.
* Adding users mid-month does not trigger an immediate charge; they will appear on the next invoice.
* Removing users mid-month does not generate a credit for the remainder of that cycle.

Wikio also supports usage-based **credits** (for workflows such as transcription or translation).

## Manage your billing

Navigate to **Settings > Administration > Billing** to access your plan information and make updates.\
From here, you can:

* View or change your plan
* Update payment details (credit card, billing address)
* Update the billing email
* View billing history: past invoices and charges
* See if any charge is failed or overdue

## Change or cancel a subscription

Workspace admins can change or cancel a subscription under **Settings > Administration > Plans**.

* Changes take effect at the end of the billing period (end of month for monthly plans, end of year for annual).
* We do not provide partial refunds for mid-cycle cancellations.
* If you are not ready to commit to an annual plan, start monthly. You can upgrade to annual later to access discounted rates.

When cancelling a paid plan:

* Projects, assets, and users are deleted after 15 days

## Add a VAT number

To add a VAT number:

* During upgrade: select **“I’m purchasing as a business”** on the checkout page.
* For existing subscriptions: go to **Settings > Administration > Billing > Billing details > Edit**.

## Taxes

Depending on your billing address, taxes may apply. The billing address you provide determines whether VAT or sales tax is applied and at what rate.

## Important notes

* Plans apply to a single workspace. If your company operates multiple workspaces in the future, each will require its own subscription.
* Invite external collaborators carefully, as they also count towards billing.