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Overview

We offer a 2-week free trial and several paid tiers to match the needs of different organizations. For current pricing and a feature comparison, see the Pricing page.

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How our plans and billing work

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Plans

Plans define which features and workflows are available in your workspace.
Check the Pricing page for the most up-to-date information.

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Billing

Billing applies at the workspace level. The organization that owns the workspace receives the invoice and must pay for active members.
  • Charges are based on the number of unsuspended users (admins, members, and guests with access).
  • You can choose between monthly and yearly billing.
  • Your account is charged monthly for the number of users in your workspace.
  • Adding users mid-month does not trigger an immediate charge; they will appear on the next invoice.
  • Removing users mid-month does not generate a credit for the remainder of that cycle.
Wikio also supports usage-based credits (for workflows such as transcription or translation).

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Manage your billing

Navigate to Settings > Administration > Billing to access your plan information and make updates.
From here, you can:
  • View or change your plan
  • Update payment details (credit card, billing address)
  • Update the billing email
  • View billing history: past invoices and charges
  • See if any charge is failed or overdue

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Change or cancel a subscription

Workspace admins can change or cancel a subscription under Settings > Administration > Plans.
  • Changes take effect at the end of the billing period (end of month for monthly plans, end of year for annual).
  • We do not provide partial refunds for mid-cycle cancellations.
  • If you are not ready to commit to an annual plan, start monthly. You can upgrade to annual later to access discounted rates.
When cancelling a paid plan:
  • Projects, assets, and users are deleted after 15 days

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Add a VAT number

To add a VAT number:
  • During upgrade: select “I’m purchasing as a business” on the checkout page.
  • For existing subscriptions: go to Settings > Administration > Billing > Billing details > Edit.

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Taxes

Depending on your billing address, taxes may apply. The billing address you provide determines whether VAT or sales tax is applied and at what rate.

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Important notes

  • Plans apply to a single workspace. If your company operates multiple workspaces in the future, each will require its own subscription.
  • Invite external collaborators carefully, as they also count towards billing.