Reporting an issue

If something is not working as expected, this page explains how to report it so we can help fast.

Before you report

Try these quick checks first:

Refresh the page or relaunch the app
Check your internet connection and VPN
Log out and back in
Try in a private window or another browser

If this does not fix it, please report the issue.

Where to report

Wikio forum

Ask for help, report bugs, and search for known issues.

Email support

Contact our support team for account or billing problems.

What to include

For the fastest resolution, include:

Screenshot of the issue
Hide or blur sensitive data before sharing.
Steps to reproduce
A clear, ordered list we can follow.
Expected vs actual result
One line each is enough.
System information
App version, OS, browser, and network context.
Request IDs
If available, include one or more request IDs from the time of the error.
Console errors or logs
Copy the relevant lines or attach the file.

How to collect details

Screenshot

Take a screenshot of the full window. Redact private information before sharing.

Steps to reproduce

Write a short list like this:

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